Seller
Regulations

1. These regulations define the rules of cooperation between Scopio (Denys Hritsanov Scopio, NIP: PL6423263578) and entities offering products through the Scopio.pl platform.

2. Scopio acts as a platform operator, enabling sellers to reach buyers throughout the European Union and the United Kingdom.

3. Scopio may also independently sell selected products on its own behalf, competing with partners on Buy Box rules.

4. Conclusion of the cooperation agreement occurs by accepting these Regulations during account registration at business.scopio.pl and successfully passing Stripe's KYC verification.

1. Only an entity with a registered business activity (company, sole proprietorship, limited liability company or equivalent legal form in the EU / UK country) can become a seller.

2. The seller must have a valid Tax ID / NIP (Poland) or equivalent tax identification number in their country.

3. The seller must have the capacity to issue VAT invoices in compliance with the regulations of their registration country and EU regulations.

4. Sprzedawca zobowiązany jest do posiadania rzeczywistego stanu magazynowego. Dropshipping bez weryfikowanego dostawcy jest zakazany. Scopio zastrzega sobie prawo do weryfikacji źródeł produktów.

5. The seller must have their own product photos or use resources provided by Scopio within the Managed Catalog.

1. Registration takes place at business.scopio.pl. After setting up an account, the seller is obliged to connect their Stripe Express account using the Stripe onboarding process.

2. Stripe conducts full KYC (Know Your Customer) verification in accordance with EU and UK financial regulation requirements. Verification includes: company data, representative data, identity document, bank account details.

3. Until Stripe verification is successfully completed, the seller cannot publish offers or accept payments.

4. Scopio does not store the seller's bank details — all settlements go through Stripe Connect.

1. Scopio operuje w modelu Managed Catalog. Treść listingu (zdjęcia, opisy, wideo) jest zarządzana przez platformę na podstawie kodów EAN/GTIN dostarczonych przez sprzedawcę.

2. If multiple sellers offer the same product (same EAN), only one offer is visible — the Buy Box winner, selected algorithmically according to the formula: 60% price + 30% delivery speed + 10% location.

3. The seller can increase their chances in the Buy Box by lowering the price, offering faster delivery, or warehousing in Poland or the buyer's destination country.

4. Scopio reserves the right to participate in the Buy Box as a seller of its own products on the same terms as partners.

1. Each product must have a valid EAN/GTIN code (EAN-8, EAN-13, UPC). Products without EAN codes will not be published.

2. The seller provides via the B2B panel or feed (XML, XLSX, JSON): EAN code, net/gross price, stock level, shipping time. Other content (name, description, photos) is managed by Scopio.

3. Prices must be updated in real-time or at least every 24 hours. Stock levels — every 4 hours or via webhook.

4. It is forbidden to offer: counterfeit, dangerous, EU/UK law prohibited products, products violating intellectual property rights.

1. Scopio pobiera prowizję w wysokości 5% wartości brutto każdej zrealizowanej transakcji. Prowizja pobierana jest automatycznie przez Stripe Connect przed wypłatą środków sprzedawcy.

2. Payouts to the seller are processed every 7 business days to the bank account linked to Stripe Express.

3. In case of a return or dispute — the funds subject to the return are held until resolved. If the return is approved, Scopio's commission is also refunded.

4. Scopio issues a monthly commission statement available in the account panel at business.scopio.pl.

1. Sprzedawca zobowiązuje się do potwierdzenia i wysyłki zamówienia w ciągu 24 godzin roboczych od jego złożenia.

2. Each shipment must have a tracking number (Full Tracking). The number must be entered into the system before handing the package to the courier.

3. The seller is responsible for proper packaging, compliance with the order, and safe transport.

4. In case of inability to fulfill the order, the seller is obliged to immediately inform Scopio, and the order will be cancelled with a full refund to the buyer.

1. The Scopio Marketplace platform supports sales throughout the European Union and the United Kingdom.

2. The seller is obliged to ship to all countries marked as supported in the B2B panel. You cannot selectively refuse shipping to selected EU countries without a justified reason.

3. Shipping costs to individual countries are set by the seller in the B2B panel and visible to the buyer at the order checkout stage.

4. For transactions to the UK, the seller is responsible for customs clearance and any import duties in accordance with the TCA (Trade and Cooperation Agreement).

1. The seller is responsible for the correct settlement of VAT in accordance with the regulations of their country of registration and EU directives.

2. For B2C (consumer) sales in the EU, OSS (One Stop Shop) regulations apply — a seller registered in VAT OSS can settle VAT centrally.

3. Scopio is not responsible for the seller's tax settlements. The seller uses the platform at their own tax responsibility.

4. Invoices are issued by the seller on their own behalf. Scopio may provide tools for automatic generation of invoices in the B2B panel.

1. The seller accepts returns in accordance with Polish law (14 days) and EU law (up to 30 days for selected offers) without the buyer needing to give a reason.

2. After receiving the returned goods, the seller is obliged to confirm the return and provide Scopio with information on its condition. Refund is then processed by Stripe.

3. Complaints submitted by buyers (not as described, damaged goods) the seller agrees to resolve within 14 days.

4. Return costs are covered by the seller in case of: goods not as described, damage in transit, seller's error. In other cases — by the buyer.

1. Disputes reported by buyers are visible in the B2B panel at business.scopio.pl in the Disputes section. The seller receives an email notification immediately after a dispute is opened.

2. In response to a dispute, the seller can: propose a solution (replacement, refund, discount), send proof of order fulfillment (tracking number, photos of the package), or contact the buyer through the panel (text or voice message).

3. If the seller does not respond within 10 hours, Scopio may automatically approve a full refund to the buyer.

4. A high dispute rate (above 2% of orders within 30 days) results in lowering the position in the Buy Box or temporary account suspension.

1. Scopio may block the seller's account in case of: selling prohibited products, falsifying KYC data, high dispute/return rate, violation of intellectual property rights, selling without a verified product source (uncontrolled dropshipping).

2. Before permanent blocking, Scopio applies: warning → temporary suspension → permanent block. In cases of flagrant violations, a permanent block may occur without prior warning.

3. A blocked seller can file an appeal by email within 14 days of receiving the decision. Scopio agrees to consider the appeal within 10 business days.

4. Seller funds blocked in Stripe are held until resolved and can be used to cover approved refunds for buyers.

1. Scopio processes seller data in order to provide platform services, settlements, and fulfill legal obligations.

2. Buyer data (shipping address, email, phone) is shared with the seller only to the extent necessary to fulfill the order. The seller cannot use it for marketing purposes.

3. The seller as a separate controller of buyer data is responsible for processing in accordance with GDPR / UK GDPR.

Details in the Privacy Policy and the data processing agreement (DPA) available in the B2B panel.

1. Scopio reserves the right to change the Regulations with a 14-day notice period for active sellers.

2. In matters not regulated, Polish law, the Civil Code, EU regulations on electronic commerce, and the Digital Services Act (DSA) apply.

3. Disputes between Scopio and the seller will be resolved by the court competent for Scopio's registered office (Poland), unless the parties agree to mediation.

4. The regulations are available at scopio.pl/regulamin-sprzedawcy.